IRCTC Passenger Complaints in 2025: The Indian Railway Catering and Tourism Corporation (IRCTC) has nevertheless remained the agent of change, securing train ticketing and traveling convenience for the Indian populace. Yet, many complaints regarding booking systems remained for travelers alike in 2025. Here are some of the major complaints and useful tips to steer clear from them.
Tatkal users complain the most when their money is debited but their Tatkal tickets are not booked. This mostly happens due to server lags in high demand.
How to avoid: Log in to IRCTC 10-15 minutes beforehand; keep your passenger and payment details ready; and use its official app or fast browsers.
The other complaint common among passengers is that very late refunds come after ticket cancellation, especially when it comes to waitlisted tickets and partially confirmed ones.
How to avoid: Use UPI or IRCTC Wallet for faster refunds. And cancel your tickets through the same channel they were booked.
Inconsistent food quality, delivery too late, or wrong food orders are the primary areas of concern.
How to avoid: The better option is to pre-book meals from reputable vendors or e-catering services through IRCTC partners like Zoop or RailRestro.
Last-minute coach changes, especially on packed routes, often confuse many travelers trying to board.
How to avoid: Just before the journey, check your PNR status and use the “Coach Position” option in the IRCTC app.
The slow working of IRCTC customer care creates all sorts of frustrations for users in dire situations regarding their complaints.
How to avoid: Use some quick options like the IRCTC chatbot and official Twitter handle for resolving. Alternatively, e-mail details of your complaint with ticket ID and screenshots directly to IRCTC for serious issues.
Also Read: IRCTC Launches Kacheguda-Yesvantpur Vande Bharat of 16 Coaches
Though IRCTC turned the modern-day way of rail bookings, a few commonplace issues still impede passenger experience in the year 2025. However, awareness, use of the official application, and time considerations can help a traveler shun away from most of these roadblocks and have an enjoyable journey.
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