For many years, Indians have been frustrated by the IRCTC Tatkal Booking system, as tickets are gone in seconds. Recently, Thyrocare founder Dr. A Velumani publicly criticized the complete mess that Tatkal is, and highlighted the failings of the system and put forth a better alternative.
Tatkal ticketing’s premise is to allow for last minute travel. Tatkal tickets are meant to allow you to get a confirmed ticket upon paying for it, even if it is a day before travel. However, the process of getting a Tatkal ticket is always unpredictable, and thus disappointing.
Why is Tatkal Booking the issue?
Tickets vanish within seconds – as there is too much demand.
Website slows down to crawl in peak hours too, thus losing tickets due to unsuccessful transactions.
System flooded by multiple agents and bots making the chances of booking real tickets – poor.
Transaction failures and refunds […] add to the overall customer frustration.
Dr. A Velumani, founder of Thyrocare, has openly criticized the IRCTC booking process after having experienced it personally. In his critique he observed:
The process is not transparent – Users do not know if they will get a ticket or not
Technical glitches during booking – Many are unable to get a ticket even though they have tried 10 times
Bots and unjust priority – Agents seem to operate before common passengers
Dr. Velumani would rather see a more organized, fair ticketing system that would not have common people frustrated. Some of his suggestions are:
A lottery based booking system – Rather than a fastest-finger-first race, all booking party members could enter the lottery for fair ticket distribution.
Better optimized websites – IRCTC should be really working to increase their speed and allow for server capacity.
Not allowing malpractice – They should be stricter when allowing bots into their system and ways to filter the booking process of illegal purchases.
Client Transactions – Instant confirmations instead of lots of waiting.
The criticisms made by Dr. Velumani unleashed national discussions among travelers with similar frustrations about IRCTC’s antiquated ticketing system. To date, IRCTC has not formally responded to this growing expectations, but more change is demanded.
Final considerations regarding Tatkal Ticketing
The spirit of the Tatkal option is to help passengers who are in urgent need of a ticket yet it, along with all the physiological stress and uncertainty, has become the exact opposite of that. The founder of Thyrocare has raised a relevant issue that impacts millions, and his suggestions could lead the way for a more efficient ticketing system.
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