Heavy rains hit Gurugram on Monday. The downpour caused severe waterlogging and massive traffic jams across the city. Roads turned into rivers. Cars stood still for hours. Some commuters were stuck for more than six hours. One of them was Deepika Narayan Bhardwaj, an activist and journalist. She booked a Rapido ride home and ended up spending over six hours on the road with her driver, Suraj Maurya.
Despite the long and stressful ride, Suraj never lost his cool. He stayed calm and quiet. When they finally reached her home, he said gently, “Ma’am, pay whatever extra you want.” Deepika shared her story on X (formerly Twitter). She called Suraj “an absolute gem” and praised his patience. She posted videos showing the flooded roads they had to cross. Her post quickly gained attention. Many users praised the driver’s attitude and calmness.
Rapido responded to the viral post. Rajiv Bhyri, AVP Cabs at Rapido, thanked Suraj for his service. “We are truly grateful to Mr. Suraj Maurya for his patience and professionalism,” he said. He added that Rapido trains all drivers on empathy, women’s safety, and service ethics. He also listed safety features the company provides. These include a 24/7 SOS button, call masking, live ride tracking, and route alerts.
After over 100 mm of rain fell within four hours, Gurugram authorities issued a work-from-home advisory. Schools shifted to online classes, and offices were urged to stay remote. Key roads like NH-8 and Golf Course Road were submerged, causing 4 km-long traffic jams. Commuters reported spending up to six hours covering just 12 km. Metro stations overflowed, and many vehicles broke down. Social media users called the city’s infrastructure a disaster, with some describing Gurugram as “unlivable” after the downpour.
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