Full Refunds on IndiGo: On Saturday, the Ministry of Civil Aviation gave IndiGo instructions to promptly process all outstanding passenger reimbursements. The Ministry has stipulated that all canceled or affected flights must have their refunds processed by Sunday, December 7, 2025, at 8:00 PM.

Additionally, airlines have been told not to charge passengers whose travel plans were impacted by cancellations for rescheduling. According to the Ministry’s statement, any delay or non-compliance in refund processing will result in prompt regulatory action. Due to the continuous interruption of the airline’s operations, at least 14 IndiGo domestic flights from Goa’s Dabolim airport were canceled on Saturday, according to a senior official.

What IndiGo Is Offering to Affected Passengers?
IndiGo listed several measures to support travellers affected between December 5 and December 15, 2025:

• Automatic refunds for all cancelled flights to the original mode of payment
• Full waiver on cancellations or rescheduling for the affected travel dates
• Thousands of hotel rooms and surface transport were arranged for stranded passengers
• Food and snacks are being provided at airports
• Lounge access is arranged for senior citizens wherever possible

IndiGo Request to Passengers: 

The airline also requested passengers to check flight status before heading to the airport, emphasizing that they should not travel if their flight is already cancelled. IndiGo added that they have massively increased contact centre capacity to reduce long call waiting times. Passengers can also use IndiGo’s AI assistant “6Eskai” for flight updates, refunds, and rebooking.

Also Read: Vande Bharat Sleeper Launching in December-End: Full Details

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